Contact Us | Pick 3

Contact us if you have any queries or need any help with Pick 3. This website includes all the information you might need to help you learn and play the game – the following pages may prove useful in answering any questions you might have:

How to Play - A step-by-step guide to entering Pick 3 and details of how you win

Prizes - Learn what prizes are on offer and the odds of winning

FAQ - This page provides answers to all the most common questions people have about Pick 3

If you can’t find the answer to your question on any of these pages, get in touch at any time by using the contact details on this page. Our team of experts can provide support relating to any aspect of the game. Pick a subject from the Quick Help section below for further assistance.

Email

support@pick-3.com

We aim to respond to all emails within 48 hours.

Post

The Lottery Company Ltd
The Exchange
Station Parade
Harrogate
HG1 1TS
United Kingdom

Our offices are located in the United Kingdom so you are advised to only send us post if you are in the UK. We can provide support much faster by email.

Quick Help Information

Before you contact us, take a look at some of the common queries below to see if it helps you.

Have I won a prize?

To win a prize, the numbers you selected must match the winning numbers in the order required by your play type. You can use the Number Checker to find out quickly if you are a winner.

If you have won a prize, you will be notified by email and the money will be paid straight into your online betting account shortly after the draw. Just log in to check your account balance.

If you have received a letter, email or phone call saying you have won a prize in any game or competition that you have not entered, then it is a scam. Go to the Scams page to learn how to spot common types of fraud.

I’ve matched all three numbers. Why haven’t I won?

If you have matched all three numbers and not won a prize, it is because you have not matched them in the correct order. You only win a prize for matching the winning numbers in any order if you have played a ‘Box’ bet. If you have played a ‘Straight’ bet, you need your three numbers to match the winning numbers exactly in the right order. Go to the Ways to Play page to learn more.

Other Enquiry

If you cannot find the answer to your query on this page or elsewhere on the website, please contact us with your question. Email us at support@pick-3.com and we will reply as quickly as we can.